Refund policy

Due to the nature of our Business, no  refunds are offered on hair extensions.  Exchanges Only.  This is due to the hygienic and sanitary nature of the products. Once hair extensions have been opened, they cannot be returned for health and safety reasons.

Exchanges may be honored at the discretion of The Spiced Collection’s management team within 5 business days of the order's delivery date.

All returns/exchanges must be postmarked within 5 days of the order delivery date. All returned items must be in resale-able, new and unused condition, with all original tags, zip-ties, packages, and labels attached.

All sales are final once items are installed, worn, colored, used, or rubber bands and zip ties removed, etc. & it's non-refundable. You’ll also need the receipt or proof of purchase.

If a Return/Exchange is initiated after the 5 day return period, the return will be processed as store credit ONLY.

NO RETURNS/EXCHANGES WILL BE ACCEPTED AFTER 7 DAYS (From Delivery Date).


Return Process

To return/exchange an item, please email customer service at getspiced2day@gmail.com to obtain confirmation on the exchange. After receiving a confirmation, place the item securely in its original packaging and include your order #, name on order, reason for return, & mail your return to the following address:

Mail All Returns to:

Spiced By Cinnamon

Attn: Returns (Order #)

6965 Piazza Grande Ave 

Suite 213

Orlando, FL, 32835

Please note, customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


Exchanges

Exchanges are accepted within 7 days of purchase.

The Spice Collection’s hair extensions must be in the original packaging and unopened.

Shipping costs are not refundable.

Hair extensions that have been used or altered cannot be exchanged.

If there is an issue with the texture, we are willing to exchange for the same or a different product. However, in case of a price difference, balance must be paid prior to us shipping out the new product.

 

Reserved Rights Regarding Returns

Spiced By Cinnamon LLC reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • Potential fraudulent or criminal activity.
  • An irregular or excessive returns history: regarding damage, missing items, etc.,
  • Similarly, Spiced By Cinnamon LLC reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
  • •Excessive Returns


Can I Cancel My Order Before It Ships?

Customers can cancel their orders within 24 hours of placing them for a refund minus a 10% cancellation fee. After 24 hours, cancellations are not accepted.

If you provide a P.O. Box address your order will be canceled and a 5% cancellation fee will be applied.

Can I Change My Address Before It Ships?

No, ADDRESSES CAN NOT BE CHANGED.

Please be aware that for security reasons, Spiced By Cinnamon LLC does not allow customers to change their address after an order is placed.

We do not ship to P.O. BOXES!

Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.

 

Questions


You can always contact us for any return questions at getspiced2day@gmail.com.

 

Please Note:

 

Once products have been shipped, we are no longer responsible for any lost, stolen, or held packages. Ownership of the package transfers immediately to buyer upon delivery of the package to the shipping carrier. 

Insurance can be purchased at an additional cost during checkout to insure the delivery of your package and in case of your package being lost, stolen or held by carrier. But once insurance has been purchased, any questions or concerns about the insured package is taken up with the insurance provider, and we are not liable. 

Incorrect address

If you happen to provide an incorrect address at the time of purchase and your order has already been shipped by the time you reach out to us to correct it, we are not not responsible for the package being delivered to the wrong address. Any issue with delivery must be taken up with carrier.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be exchanged, like  custom products (such as custom colored extensions or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items.


Exchanges
Exchanges MUST be made with 5 days of receiving item ( meaning, the shipping date MUST be post dated no more than 5 days after receiving the items.)
If more than 15 business days have passed since we’ve approved your exchange, please contact us at getspiced2day@gmail.com.


Refunds
There are NO refunds on items purchased, only an exchange. Exchanges MUST be made with 5 days of receiving item ( meaning, the shipping date MUST be post dated no more than 5 days after receiving the items. 
If more than 15 business days have passed since we’ve approved your exchange, please contact us at getspiced2day@gmail.com.